Senior Technical Account Manager (#1661)


¥11,000,000 ~ ¥12,650,000 Yearly

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Tokyo (Within 23 wards)
Full-time
IT / Technology

About the company

Summary:
Red Hat is the world's most successful Open-Source software company.
Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with 100+ offices in 40+ countries worldwide.

Japan Country Manager:
Genki Oka (ex-Microsoft Japan COO)
https://www.linkedin.com/in/genki-oka-9ba3262/

Products:
Red Hat is famous for its enterprise operating system, "Red Hat Enterprise Linux". With the acquisition of open-source enterprise middleware vendor JBoss, Red Hat also offers Red Hat Virtualization (RHV), an enterprise virtualization product. Red Hat provides storage, operating system platforms, middleware, applications, management products, and support, training, and consulting services.

Business:
Red Hat creates, maintains, and contributes to many free software projects. It has acquired several proprietary software product codebases through corporate mergers and acquisitions and has released such software under open source licenses. As of March 2016, Red Hat is the second largest corporate contributor to the Linux kernel version 4.14 after Intel.

Products:

  • In the past, Japanese customers ran business by outsourcing IT to SIers, but recently this changed -- while many projects are still SIer-owned, a lot of customers are now internalizing their development.
  • Customers are using GCP/ Azure/ etc, but they don't know much about the hardware side (e.g. server side), so rather than creating a large-size application, they want to create a "toolkit" they can combine together and run a solution.
  • e.g. for an iPhone app, if the main purpose is a cash transaction app, but companies integrate a "QR code recognition app" (which is technically a separate application), so they containerize them (e.g. Kubernetes)
  • Kubernetes was originally developed by Google, and they made it open source
  • OpenShift is a container platform (developed by Red Hat) that runs on public cloud + runs as a managed service
  • 5G --> OpenShift + Red Hat is quite dominant in that area (e.g. Telco / Financial Services), and the reason for this is because OpenShift is much more efficient + "processor light" compared to Kubernetes
  • e.g. Kubernetes needs at least 6 servers running // but Red Hat can have just 1-2 PCs running instead

3 Pillars of Red Hat Products:

  1. OpenShift + OpenStack Platform
  2. Automation (e.g. Ansible, automating network/server setups)
  3. JBoss Middleware (also OpenJDK, SpringBoot, AMQ Streams etc.)

Sales Business (Segmentation of Industries) -- 80% of Japan business is made up of Sales & Services members:

  1. Enterprise (FSI, MSR, Telco, Public Sector)
  2. TME (Top 100 companies in "Tech / Media / Entertainment" industries)
  3. Commercial ("mid-size" to large-size companies that include Aflac, Asahi, Bandai Namco, Fujifilm, GMO, JTB, many Digital-Native customers)

IBM Acquisition:
On October 28, 2018, IBM announced its intent to acquire Red Hat for $34 billion. The acquisition closed on July 9, 2019. It now operates as an independent subsidiary of IBM.

Reviews:
- Overall very positive reviews globally, and they're often cited as a good place to work.
- It was #27 on Fortune's 2021 list of the "100 Best Companies to Work"
- Glassdoor Review: 4.4 out of 5 (https://www.glassdoor.com/Reviews/Red-Hat-Reviews-E8868.htm)
- 2022年日本における「働きがいのある会社」ランキング中規模17位になってます (https://hatarakigai.info/ranking/japan/2022.html)

Red Hat Presentation:
http://redhat.lookbookhq.com/japanrecruiting/

Key Points about Red Hat:
- 95% of mobile development is Open Source
- 80% of Open Source development is done on Red Hat
- 5 out of the Top 10 most powerful supercomputers use Red Hat
- Over 90% of Fortune 500 companies rely on Red Hat
- #1 Open Source tech company in the world (by revenue/ market cap)

Job description

Our client is looking for a Senior Technical Account Manager to join its Services team and help their telco customers with their products.

You'll be providing premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty. 
In this role, you’ll serve as a trusted advisor for our client's enterprise customers, helping them maximize the value of their investments in Linux based Open Source technologies.
 
You'll collaborate with engineering, product management, consulting, and global support teams to deliver solutions tailored to customers' IT environments and business needs.

Key highlights include:

  • Working with leading open source technologies
  • Tailoring solutions for large-scale enterprise environments.
  • Opportunities to travel and engage with clients globally.
  • Office in Ebisu, with options for full-remote and flexible work arrangements

Requirements

Client facing experience (Consultant, TAM, Advisor, Customer Success, Pre-sales).

Knowledge of Kubernetes or Docker and containers in general.

Linux or Unix knowledge

Enterprise Applications (Oracle, SAP, Veritas) knowledge

Technical Support & Troubleshooting experience

Hardware Vendor experience

Fluent Japanese, Basic English

Wage details

11m base max.

Language requirement

Japanese (Fluent), English (Basic)

Probation period

6 months

Reason to hire

Telco customers are a larger segment of business, so wish to expand their service with more TAM.

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